DeviceErrors
Error codeEX21/EX22

Kenmore 41781942710 Error Code EX21/EX22: Meaning, Fixes & Troubleshooting

KenmoreTumble Dryer41781942710417.8194Updated Apr 16, 2026Confidence: medium
Quick fix

Kenmore 41781942710 code EX21/EX22 usually means the tumble dryer cannot drain correctly. Start with the filter or drain path, check hoses for kinks or blockages, and then retest the appliance.

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SeverityLow
DifficultyEasy
DIY-safe (general)
Time~10 min / ~25 min
Quick fix · Full checks

Summary

Kenmore 41781942710 error code EX21/EX22 means condensate drain pump failure. This guide explains the likely causes, the safest first checks, and when support or service is the better next step.

Fix it fast

  1. Clean the accessible filter and remove trapped debris from the drain area.
  2. Check the drain hose or outlet path for kinks, crushing, or blockages.
  3. Run a short cycle and confirm the appliance empties fully.

What EX21/EX22 means

Condensate drain pump failure. On the Kenmore 41781942710, this code relates to the tumble dryer and should be interpreted together with how the appliance is behaving right now.

Common symptoms

  • The tumble dryer displays EX21/EX22 instead of normal status information.
  • The current cycle, function, or startup sequence may stop, pause, or behave differently than expected.
  • The same code may return after a reset if the underlying issue is still present.

Most likely causes

  • Drain filter, sump, or outlet path is blocked.
  • Drain hose is kinked, crushed, or blocked, or the pump cannot clear the water properly.

Deeper checks before service

  1. Check whether the fault started after installation or after reconnecting the drain line.
  2. Make sure the waste connection is open and routed correctly.
  3. If the code returns after clearing the drain path, the pump or related control circuit may need service.

Safety warnings

  • Isolate power before reaching into pump or filter areas.

When to contact support

Book service if EX21/EX22 returns after cleaning the drain path, or if the pump sounds abnormal and the tumble dryer still cannot empty correctly.

FAQ

Can EX21/EX22 clear after a reset?
Sometimes a temporary glitch clears after one full reset, but a repeated return usually means the same underlying issue is still there.
Should I keep using the appliance if it works again briefly?
Only if the code stays away and the appliance behaves normally. If the same code comes back, stop and move to service or more targeted diagnosis.

What to record before Kenmore support or repair

  1. Photograph the full display and the product label or rating plate.
    ExpectedYou can confirm the exact model and avoid support or parts quotes against the wrong product variant.
  2. Note whether the appliance was idle, starting up, heating, filling, draining, cooling, or finishing a cycle when the code appeared.
    ExpectedYou have the timing detail that usually matters most in fault triage.
  3. Write down any recent changes such as a power interruption, filter clean, leak, unusual noise, smell, moved installation, or repeated manual reset attempts.
    ExpectedSupport can separate a recent event from a longer-running repeat fault faster.

Next actions if EX21/EX22 keeps coming back

If EX21/EX22 returns after one clean restart and the user-accessible checks above, treat that as a repeat fault. The safest next move is to compare the model hub, confirm the official manual-safe checks for this device, and then escalate with a clear symptom record instead of opening panels or replacing parts blind.