- Switch off the machine and open the service door. Remove the brew group.ExpectedThe brew group is out and the coffee funnel is accessible.
- Open the lid of the pre-ground coffee compartment. Insert the handle of a spoon into the coffee funnel and move it up and down until the blocked ground coffee falls out.ExpectedGround coffee loosens and falls from the funnel.
- If your model does not have a pre-ground compartment, insert the spoon handle into the funnel from below. Vacuum the loosened coffee from above and below, reinstall the brew group, and restart.Expected01 clears or you proceed to deeper checks.
Error code 01 means the coffee funnel is clogged or blocked by ground coffee.
- 01 appears on the display.
- Grinding stops and the machine will not brew.
- The error returns quickly after starting a brew.
- Coffee funnel blocked by ground coffee.
- Ground coffee stuck in the funnel after brewing or cleaning.
- Repeat the funnel clearing steps and make sure ground coffee falls freely from the funnel.ExpectedNo compacted grounds remain.
- Vacuum the coffee funnel from above and below to remove any remaining grounds.ExpectedFunnel is clean and open.
- Reinstall the brew group and start a test brew. If 01 returns, contact Philips support.ExpectedMachine brews normally or service is needed.
| Checkpoint | What you do | If it passes | If it fails |
|---|---|---|---|
| Quick fix | Clear the coffee funnel and restart | Brew test passes | Go to deeper checks |
| Persistence | 01 appears again | Resolved | Contact Philips support |
- Not removing the brew group before clearing the funnel.
- Skipping vacuuming and leaving grounds in the funnel.
- Spilling water into the coffee bean container.
- Do not pour or spill water into the coffee bean container.
- Do not force the brew group in or out if it does not move freely.
- Switch off the machine before removing the brew group.
- Keep hands clear of moving parts while the machine is on.
Contact Philips support if error code 01 returns after the cleaning steps or if you cannot clear the blockage.
- Avoid spilling water into the coffee bean container.
- Keep the coffee funnel free of compacted grounds; vacuum it if needed.
- Follow the cleaning guidance in your Philips 5500 Series manual.
Does 01 mean the grinder is broken?
Usually no. It indicates a clogged coffee funnel. Clear the funnel; if 01 returns after cleaning, contact Philips support.
My machine has no pre-ground coffee compartment. How do I clear it?
Insert the handle of a spoon into the coffee funnel from below and move it up and down until the grounds fall out, then vacuum from above and below.
Answer the questions and jump to the recommended section.
Did 01 clear after the quick fix?
Did 01 return after deeper checks?
- Philips 4400/5500 Series User Manual (NAM + LATAM)manufacturer_manual · Retrieved: 2026-02-01
- Philips support: How to troubleshoot my Philips Espresso machinemanufacturer_support · Retrieved: 2026-02-01