- Switch off and remove from charger.ExpectedSafe state.
- If safe, remove battery and keep away from flammables if hot/swollen.ExpectedRisk minimized.
- Contact Philips support/service.ExpectedService started.
E5 indicates the battery is damaged and needs official service guidance.
- E5 appears and the vacuum may stop or refuse to start.
- The issue repeats until the underlying condition is fixed.
- Battery pack fault/damage detected.
- Impact or temperature abuse.
- Do not attempt DIY battery repair.ExpectedAvoids hazard.
| Checkpoint | What you do | If it passes | If it fails |
|---|---|---|---|
| Quick fix | Follow steps exactly | Monitor | Go to deeper checks |
| Persistence | Retry after deeper checks | Resolved | Contact Philips support |
- Skipping the full power reset / not following the manual steps.
- Continuing to run despite repeated warnings/codes.
- Do not open the battery pack or internal electronics.
- Do not keep forcing operation if the battery is hot/swollen or smells unusual.
- Remove from charger before troubleshooting.
- Stop and contact support if you suspect battery damage.
Contact support if the code persists after the steps above or returns repeatedly.
- Keep contacts clean and follow maintenance schedules in the user manual.
- Avoid extreme temperatures and handle battery and accessories carefully.
Is E5 user-fixable?
No. Battery packs should be serviced/replaced via official channels.
Answer the questions and jump to the recommended section.
Did E5 clear after the quick fix?
Did E5 return after deeper checks?
- Philips support: My Philips 7000 Series Cordless Vacuum Cleaner shows an error codemanufacturer_support · Retrieved: 2025-12-28